Complaint Policy

WH Malik Solicitors are committed in providing a high-quality service. If you are not happy with any part of the services provided, you can contact Mr. WH Malik on 02080045666 or 07940657357 who is Principal in the firm and responsible for dealing with complaints either by telephone or by letter. We have a complaints procedure in place which details, how we must handle complaints. A copy of this policy is available on request. 

We will consider and reply to your complaint within 4 weeks if its involved investigation from third party or so, then that time can be enhanced. If we have not resolved it within the time scale given, we will inform you and will request for extension of time.

If you are not happy about the outcome of the complaint you may contact the Legal Ombudsmen and complain to them. The contact number for the Legal Ombudsman Office is 0300 555 0333 and you can contact them. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsmen to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsmen within six months of receiving a final written response from us about your complaint or within a year from the occurrence of the act or omission about which you are complaining (or you becoming aware of it).  You can also make a complaint to the Solicitors Regulation Authority (SRA), the contact number for the SRA is 0370 606 2555.